Frequently Asked Questions
Everything you need to know about your Splendies experience.
How does the Splendies subscription work?
Each month, we curate a selection of three pairs of high-quality undies and deliver them straight to your door. You can choose your size and style preference during checkout.
What sizes do you offer?
We pride ourselves on inclusivity, offering a wide range of sizes from Small to 4X to ensure a perfect fit for every body.
When will my order ship?
Subscription boxes typically ship within 3-5 business days of your renewal date. For one-time purchases, orders are processed within 48 hours.
Can I return or exchange my items?
Due to the intimate nature of our products, we cannot accept returns or exchanges. However, if you receive a damaged item, please contact our support team within 14 days.
How do I manage or cancel my subscription?
You can skip a month, change your size, or cancel your subscription at any time through your account dashboard. Changes must be made before your next billing cycle.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal.